Shipping Policy

Processing Time

• All orders are carefully prepared and packaged within 7 business days of purchase.

• Each artwork is handled with the same care as glass — securely wrapped and protected for transit.

Shipping Method

• We ship with Pack & Send, a trusted specialist courier experienced in handling fragile and high-value items.

• Artworks are treated “like eggs,” ensuring the highest possible protection during transit.

Delivery Timeframes

• Domestic orders (within Australia): typically 2–3 weeks from the date of order.

• International orders: shipping times vary depending on destination and customs processes. Allow 3–5 weeks for delivery.

• Delivery estimates are provided as a guide only. We cannot guarantee exact delivery dates, as delays can occur due to courier schedules, customs, or circumstances beyond our control.

Shipping Costs

• Shipping costs are calculated at checkout based on artwork size, weight, and destination.

• For larger or custom pieces, a separate shipping quote may be provided before dispatch.

Local Collection (Perth, WA)

• Local buyers are welcome to arrange collection by appointment directly from the studio.

Tracking & Insurance

• All shipments include tracking.

• Insurance options are available and recommended for originals and larger works. Please contact us if you would like to arrange additional coverage.

International Duties & Taxes

• For overseas customers, import duties, taxes, and fees are the responsibility of the buyer. Please check your country’s regulations before ordering.

Damaged Items

• If your artwork arrives damaged, please contact us within 7 days with photographs of the packaging and item. We will work with Pack & Send to resolve the issue under their insurance process.